Qualifications, Skills & Competencies
- Bachelor's Degree in Engineering, Computer Science or Information and Communication Technology
- At least 5 years’ experience in Telecommunications, Engineering or the ICT industry with 3 – 4 years’ experience in product development
- Proven experience as a Product Manager or similar role in the technology or data centre industry.
- Strong analytical and strategic thinking skills with a track record of driving product performance and revenue growth.
- Excellent communication and interpersonal abilities to collaborate effectively with cross-functional teams and stakeholders.
- In-depth knowledge of data centre products, market trends, and customer needs.
- Proficiency in project management tools and software.
- Ability to travel as needed for customer engagements and industry events.
- Certification in Product Management (e.g., Pragmatic Marketing Certified, Certified Scrum Product Owner) is a plus.
Demands of the Job:
- Excellent organizational skills
- Strong project and self-management skills and ability to multi-task.
- Passion to understand the market needs and find innovative solutions to them.
- Well-informed of the market competitive structure, industry practices and regulation.
- Strong analytical and problem solving skills; ability to identify root cause and develop solutions
- Ability to follow a prescriptive design process and to work within the allotted project time limits
- Possess a unique blend of business and technical savvy; able to identify trends and create relevant products.
- Demonstrate good attention to detail and results oriented; demonstrated track record of proactively establishing and following through on commitments.
- Strong presentation and communication skills and the ability to translate technical concepts to field sales teams, technical and non-technical customers, and C-level client contact.
Product Performance:
- Launch new products and optimize existing ones to achieve financial targets.
- Provide product sales forecasts, capacity utilization insights, and demand projections for informed decision-making.
- Conduct quarterly product performance reviews and share results, insights, and recommendations with management.
Innovation:
- Conduct market scans to identify trends and opportunities for new product development based on evolving customer needs.
- Oversee the product innovation process to keep MainOne at the forefront of new market opportunities.
- Manage the product roadmap to ensure a constant influx of new products that meet customer needs.
Customer Engagement & Support:
- Collaborate with the Sales team to identify opportunities for upselling and cross-selling products to new and existing customers.
- Track product complaints, bugs, and defects, ensuring timely resolution and customer satisfaction.
- Involve customers in proof of concept and prototype testing for new products.
Team & Stakeholder Management:
- Set up bi-weekly sales-marketing meetings to review the product pipeline, marketing activities, and sales requirements/issues.
- Foster a culture of collaboration among internal stakeholders to drive product performance and adoption by customers.
- Coordinate meetings with stakeholders to discuss and address product issues.
- Provide weekly and monthly reports to management on product pipeline status, marketing activities, and performance.
Product Pricing:
- Work with the Pricing Team to determine competitive and profitable price books for all products.
- Provide margin analysis to justify price discount requests from Sales and conduct regular price review exercises for the customer base.
Product Development:
- Manage the product development process, from opportunity assessment to launch, ensuring timely execution and alignment with objectives.
- Develop and secure management approval for concept documents, service descriptions, marketing collateral, and project plans.
Lifecycle Management:
- Conduct quarterly reviews of the product lifecycle, determining retention, enhancement, or withdrawal strategies as needed.
Partner Management:
- Manage relationships with 3rd party partners to maximize benefits and value for MainOne.
Product Launch:
- Complete detailed briefs for Marcoms, outlining product marketing requests and strategies.
- Collaborate with Marcoms to develop go-to-market plans and communication strategies for product launches.
